The Pakistan Telecommunication Authority (PTA) has resolved 98.7% of consumer complaints in the past year. This means that out of every 100 complaints received by the PTA, 99 complaints were resolved.

The PTA received a total of 397,197 complaints between 2021 and 2023. Of these, 399,232 complaints were resolved, while only 1,965 complaints were dismissed.

The PTA has a complaint resolution rate of 99.5% over the past two years. This means that the authority has been able to resolve the vast majority of complaints received from consumers.

The PTA is also engaged on the Prime Minister’s portal to address public complaints. The authority has a complaint resolution rate of 99.4% on the Pakistan Citizen Portal. Additionally, the citizen satisfaction ratio for the PTA’s response on the PM Citizen Portal is 60%.

The PTA’s high complaint resolution rate is a testament to the authority’s commitment to serving consumers. The PTA is committed to providing a fair and impartial resolution process for all consumer complaints.